Terms and Conditions
The terms and conditions listed below will apply between customer and Finarte online store for the sale and purchase of the products contained in customers shopping cart. We reserve the right, at any time, to modify, alter or update these terms and conditions, and you agree to be bound by such modifications, changes, or updates on subsequent visits.
These terms and conditions of sale are valid as of November 13th 2023, until further notice.
ORDERS
You can purchase Finarte products with the shopping bag feature online. You will receive an Order Confirmation by email after placing your order, and a Shipping Confirmation once your order has been sent. Finarte does not guarantee that all items included in the online store are in stock at the time of your order. In the event that an item is unavailable, we will contact you shortly by e-mail. Your order will be processed and shipped within two working days. Please note that during sale season the delivery guidelines might not apply.
If you are unsure whether your transaction has been successful or you do not receive an Order Confirmation, please contact us via email or phone.
SHIPPING AND POLICY
We ship to all countries. Orders inside the EU you can make directly from our online store. For orders outside the EU, contact us via email.
Orders are processed in 1 – 2 days and delivered by mail worldwide from Kotka, Finland. Delivery time is 3-7 days for Europe, 7-14 days outside Europe. We reserve the right for any delays.
Prices are in euro and they include tax (VAT). Shipping and handling fee will be added automatically in all orders.
Shipping fee depends on your location:
Finland 8,90€ (delivery to DB Schenker pick up point), 30€ for Posti home delivery
Europe 30€ (including Switzerland, Norway)
Valid only in Finland: free shipping for orders above 100 euros.
International customers are responsible for their country’s customs, taxes, duties and/or VAT fees.
Finarte (India) Oy reserves the right to change the prices.
If the order contains the products on backorder, the order will be delivered as one shipment once the product on backorder has also arrived in stock. If you want your order to delivered in multiple shipments, please email us at store@finarte.fi.
PAYMENT TERMS
All orders are paid during check out. We accept payments via Paypal and Paytrail.
Through Paypal, you can pay with the following credit cards: Visa, Visa Electron, Master Card or through your personal Paypal account.
RETURNS
We hope you are happy with your Finarte purchase. If, for any reason whatsoever, you are not satisfied with your order, you can return purchased items within fourteen (14) days from the date you receive them.
The returned products must be returned complete and unused in their original packaging, with original labels intact.
Prices for return:
Finland 15€
Europe 30€
For returns in Finland, return your purchase to your nearest DB Schenker drop off point (same as a pick up point). Insert a filled return form to your package and return the purchase in its packaging with the original shipping labels intact. If you do not have the original packaging, write your original tracking number (found in your tracking email or SMS) and the return address below on the package when you drop the parcel to a drop off point.
After we have received the returned products and checked that the products meet all requirements, we will refund the full price of the purchase excluding the 15€ return fee. Shipping costs are non-refundable.
Please note that you are responsible for the product until it reaches us.
Return address:
Finarte (India) Oy /return
Kirkkokatu 1
48100 Kotka
Finland
You can also return products by bringing them to our Finarte Concept Store, Fredrikinkatu 28, Helsinki within fourteen (14) days from the date you receive them.
If the order returns to us as an undelivered package, we can charge the shipping and return costs from the payment.
In case you have received a wrong or faulty item, please contact our customer support at store@finarte.fi
GENERAL
Finarte reserves the right to cancel any order or limit the sales of our products if Finarte in its sole discretion suspects that these Terms and Conditions are not obeyed. Finarte may exercise this right on a case-by-case basis.
We cannot guarantee that the colours appearing on the webshop in detail reflect the items colours in reality. The colours can be reflected in different ways depending on your screen and computer settings and may look different in home settings.
We recommend to always purchase products from our website, retail stores or through one of our retail partners, which are listed on our Retailers page.
CONTACT
We hope you enjoy shopping at Finarte. Please do not hesitate to contact us if you have any questions.
Finarte
Kirkkokatu 1 /P.O. box 66
48101 Kotka
Finland